Frequently Asked Questions

Got a question? You might be able to find your answer here. If after browsing this page you still cannot find an answer to your question, please don’t hesitate to get in touch with the Gold Coast Youth Service through one of the methods on our contact us page.

General Questions

Q. What facilities can I access during Open Access Hours?
A. Shower, toilet & laundry facilities
Emergency relief funds distributed when available
Cooking facilities
Help finding accommodation
Help accessing Centrelink benefits
Support for health, drug and alcohol issues
Help with legal issues
Education and employment advice
Support with relationship issues
Computer with limited internet access

Q. What are the Open Access Hours?
A. Gold Coast Youth Service Open Access Hours are between 9:00am and 5:00pm  Monday РFriday

Q. Where is the Gold Coast Youth Service?
A. 15 Oak Ave Miami Queensland – click here for maps

Q. Who can I contact for After Hours Support?
A. Lawson House  is part of Gold Coast Project for Homeless Youth, and offers crisis (immediate) accommodation to young people who are homeless or at risk of homelessness aged 16-18yrs
Visit the above link or call (07) 5564 8360

Q. What if I’m over 25?
A. For accommodation support you can access the following services:
Still Waters: for women and women with children (07) 5591 1776
Blair Athol: single men and women, single mothers and fathers and families (07) 55362173
Ozcare Gold Coast Homeless support: for families with children (07) 5583 7860
For counselling services:
Lifeline 13 11 14
For information and referrals:
Homeless Hotline: a phone information and referral service for people who are experiencing homelessness or are at risk of homelessness 1800 474 753

Q. I’m currently homeless or believe I am at risk of being homeless – can you help?
A. Yes! Please call (07) 5572 0400 or drop into 15 Oak Ave Miami between 9:00am and 5:00pm Monday – Friday

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